At PPN Nursery, customer satisfaction is important to us. We take great care in packing and delivering healthy plants and quality gardening products.

Returns

Due to the nature of live plants, returns are not accepted once the order has been delivered. Plants are perishable and sensitive to handling and environment changes.

Refunds

Refunds are applicable only under the following conditions:

  • The product received is damaged during transit

  • The wrong product is delivered

To be eligible for a refund, customers must contact us within 24 hours of delivery with clear photos or videos of the issue.

Replacement Policy

In approved cases, we may offer:

  • A replacement product, or

  • A refund to the original payment method

The decision will be based on product availability and issue verification.

Non-Refundable Items

  • Healthy plants delivered in good condition

  • Products damaged due to improper care after delivery

  • Delays caused by incorrect address or customer unavailability

Order Cancellation

Orders can be cancelled before dispatch only. Once shipped, cancellations are not possible.

Processing Time

Approved refunds will be processed within 5–7 business days.

Contact Us

For refund or return requests, please contact us through our website contact page with your order details.